Our belief:• At SOLPLANET, we are driven by a simple idea: solar for everybody • We strive to create the best possible experience for distributors, installers and end users • That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are:• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions • AISWEI has more than 15 years of expertise in RD and manufacturing, with a strong technology heritage from both Germany and China • With 18 GW of annual production volumes (2023), AISWEI is one of the largest manufacturers of solar string inverters world-wide • AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider • Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day How you´ll help us:As a Service Engineer:• Provide technical troubleshooting support to installers and other customers via phone or digital channels • Provide commissioning support (remote or on-site) • Actively collaborate with international and local colleagues/departments to effectively resolve customer issues • Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters • Support the qualification, onboarding and management of new service partners • Accurately document all relevant case information using CRM software • Deliver training sessions to customers or internal colleagues • Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness • Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process RequirementsYour background and skills:• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
