What You’ll Be Doing • Serve as the first point of contact for users who need technical support • Troubleshoot and resolve issues related to VoIP, platform access, integrations, and general system behavior • Communicate clearly with users over chat, email, and occasional video calls • Guide users step by step through technical solutions • Document common problems and contribute to internal knowledge resources • Collaborate with engineering, product, and success teams when needed • Support new customers with onboarding and setup What We’re Looking For You must have: • At least 1 year of experience in a technical support, helpdesk, or SaaS-related role • Good understanding of VoIP systems or cloud-based platforms • A personal computer and a stable internet connection • Strong communication and problem-solving skills • A proactive attitude and the ability to work independently • Fluent English skills (both written and spoken) — this is a must Nice to have: • Familiarity with tools like HubSpot, Zendesk, or Intercom • Some understanding of networking, APIs, or browser-based debugging • Experience working in remote-first or startup environments Why This Role is Worth It We know we’re not a huge company (yet), but what we offer is real growth.
