🚀 About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
💼 The Role
We’re hiring a Customer Onboarding & Support Specialist to:
Help new clients get set up and confident using Gymflow
Solve support tickets with empathy and clarity
Create documentation that reduces repeat questions
Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
🎯 What You’ll Be Responsible For
Client Onboarding & Training (40%)
Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Customer Support (30%)
Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (15%)
Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Product Demos (10%)
Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
Voice of the Customer (5%)
Flag product issues, trends, and friction points to the engineering and product teams.
🧠 You’re a Fit If You Have...
2+ years in SaaS onboarding, support, or customer success
Excellent written and spoken English—clear, friendly, and professional
Experience leading screen-share trainings or live product walkthroughs
Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
A process-oriented mindset—you look for ways to document, systemise, and improve
Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
🌟 Nice-to-Haves
Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
Experience working with Intercom, Notion, Linear, and Loom
Previous experience working in a fast-growing tech startup or B2B SaaS environment
Links to help docs, demo videos, or customer education content you’ve created
🛠 Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
📈 What Success Looks Like in Year One
You’re leading new client onboarding and cutting time to value
95%+ CSAT score across 200+ tickets/month
Knowledge base content deflects >50% of common queries
Product demos convert 25%+ of leads
Weekly product feedback from customers results in measurable improvements
📍Location & Compensation
Remote across Canada in the Eastern (preferred) or Central Time zones
Salary: CAD $60,000 – $85,000 depending on experience
Full-time employee or long-term contractor (preferred)