Growe welcomes those who are excited to:• Manage and guide a QA team focused on evaluating customer support calls, chats, and emails; • Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations; • Provide regular coaching, training, and constructive feedback to QA specialists; • Develop, calibrate, and improve QA scorecards and evaluation processes; • Track team performance metrics and prepare quality reports for stakeholders.
Original posting: https://himalayas.app/companies/growe/jobs/vip-qa-team-lead