Support Agent

As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world. You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we're looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.The Opportunity• Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.• Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.• Capture and record accurate and detailed information using CRM tools.• Contribute to team knowledge by flagging trends, bugs, and documentation gaps.• Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.What channels you'll useWe use chat, email, and video calls to support our users directly, while using social channels,