Help Desk Support Lead (Veteran Survey Operations)

Job Summary1099 (Hourly) Position; Temporary Hire (Duration: 21 weeks) Artemis ARC is seeking an experienced, compassionate, and reliable Help Desk Lead / Supervisor to support Veterans Health Administration (VHA) in administering a national Veteran survey to inform VHA priorities and healthcare services, The Help Desk Lead / Supervisor will support operations by providing routine (daily) oversight of Help Desk personnel and working closely with the Project Manager to ensure consistent training, staffing coverage, and high-quality support for the Survey of (Veteran) Enrollees supported by this vital Help Desk function, representing a critical component of VHA’s commitment to Veteran safety and access through direct and personalized telephone and email support to assist Veterans in understanding and completing the referenced survey.