[Customer Service / Remote] - Anywhere in U. S. / Up to $70K per year / Medical, dental & vision / 401k match / PTO / Home-office equipment provided - As a Customer Experience Agent at Ramp, you will: Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat; Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking; Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment; Meet and exceed key performance standards; Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale...
