[Customer Service / Remote] - Anywhere in U. S. / Competitive pay / Medical, dental & vision / PTO / Paid training - As a Call Center Rep at InteLogix, you will: Serve as the primary point of contact for customers via phone; Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions; Maintain a thorough understanding of products, services and policies to effectively assist customers; Accurately document customer interactions and transactions across all tools/platforms; Collaborate with other departments to resolve customer issues and escalate complex problems as necessary; Strive to exceed customer satisfaction goals and performance metrics...
